Lab-grown diamonds have the same physical, chemical, and optical properties as mined diamonds — the only difference is that they are created in a lab using advanced technology instead of being extracted from the earth.

The only difference is origin. Natural diamonds are formed under the earth’s crust over billions of years, while lab-grown diamonds are created in a controlled environment within weeks. Both are identical in look, durability, and sparkle — even experts need special equipment to tell them apart.

Yes. Every Iraaya lab-grown diamond is certified by IGI/SGL (Solitaire Gemmological Laboratories) Limited, one of the world’s most trusted gemological laboratories.

We use both BIS-hallmarked gold and 925 sterling silver, depending on the collection. Each piece is crafted to beautifully complement our lab-grown diamonds.

Absolutely. Lab-grown diamonds are an ethical and eco-friendly choice. They are conflict-free and have a far smaller environmental footprint compared to mined diamonds.

No. Lab-grown diamonds are just as durable as mined diamonds. With normal care, they will maintain their brilliance for a lifetime.

Every Iraaya diamond is IGI-certified, and our gold pieces are BIS-hallmarked, ensuring authenticity, quality, and transparency in every purchase.

Yes. All gold jewelry is BIS-hallmarked, and all lab-grown diamonds are IGI-certified.

Yes! If you have a specific design or picture of jewelry that you’d like us to create, simply share it with our team on WhatsApp: +91 98807 23167 (Deesha). We’ll review your design, share the pricing details, and provide an estimated delivery timeline.

Our customization services are available for both lab-grown and natural diamonds (natural diamonds are only on a make-to-order basis).

Yes, we do offer natural diamonds — but only for make-to-order and fully customized designs. If you’d like a bespoke piece crafted with natural diamonds, our team will work with you closely to design and deliver it to your exact preferences.

Yes, sterling silver can naturally oxidize or tarnish when exposed to air, moisture, or chemicals like perfumes and lotions. This is normal for silver. The good news is that tarnish can be easily cleaned and polished at home with a soft cloth or silver cleaning solution.

Tip from Iraaya:

• We provide plastic pouches with every piece of jewelry to help minimize exposure and prevent oxidation.

• All our silver jewelry is finished with rhodium polish and 18K gold plating, which enhances shine, durability, and resistance to tarnishing.

Clean occasionally with mild soap and warm water, then wipe gently with a soft cloth. Store pieces separately in the pouches provided to prevent scratches and oxidation. Avoid direct contact with perfumes, lotions, and harsh chemicals.

Yes. Sterling silver is durable and safe for daily wear. With the rhodium polish and gold plating we use, Iraaya silver jewelry is even more resistant to tarnish and everyday wear.

Yes. We offer customization options — from design changes to personalized settings. Reach out to us with your idea, and our team will guide you.

Yes, we can engrave names, initials, or dates on select jewelry pieces.

We provide a size guide on our website to help you measure at home. Our team can also assist you in finding the perfect fit.

Lab-grown diamonds don’t involve large-scale mining or scarcity-driven pricing. This makes them 30–40% more affordable than mined diamonds, while offering the same beauty and quality.

We accept all major credit/debit cards, UPI, net banking, and wallet payments.

Yes, flexible EMI and BNPL options are available at checkout.

Once you place an order, you’ll receive an order confirmation email with your purchase details.

For make-to-order and customized jewelry, our team will personally get in touch with you to confirm requirements and share regular updates. Since every Iraaya piece is handcrafted, timelines can vary slightly from piece to piece — but we’ll keep you informed at every step.

Yes, once your order is shipped, you’ll receive a tracking link to monitor your delivery.

At Iraaya, each piece of jewelry is handcrafted with care and goes through multiple quality checks before reaching you. Since our jewelry is made-to-order and involves precious materials, we do not offer returns or exchanges, except in the rare case of a manufacturing defect.

If you believe your product is defective, we request you to share detailed information and images with our team. Once the piece is returned, it will undergo a thorough inspection by our quality team. Only after verification will a replacement or resolution be provided.

Please note: Payment gateway charges (Razorpay/Shopify transaction fees) are non-refundable and will be deducted from the refund amount, if applicable.