At Iraaya, each piece of jewelry is handcrafted with care and goes through multiple quality checks before reaching you. Since our jewelry is made-to-order and involves precious materials, we do not offer returns or exchanges, except in the rare case of a manufacturing defect.

If you believe your product is defective, we request you to share detailed information and images with our team. Once the piece is returned, it will undergo a thorough inspection by our quality team. Only after verification will a replacement or resolution be provided.

Please note: Payment gateway charges (Razorpay/Shopify transaction fees) are non-refundable and will be deducted from the refund amount, if applicable.